Reviews

London weekend

5 of 5 stars review on TripAdvisor - 09 Dec 2022

Really friendly, helpful and professional staff! Comfortable place to stay and perfect for the plans I had in London + perfect Paddington location (right next to station!). Had a really enjoyable stay, largely due to the staff making me feel really welcome:)

by Grant G

Winter Wonderland Weekend.

9 of 10 stars review on Booking.com - 05 Dec 2022

Location - right alongside Paddington station. Spacious, clean room and bathroom. Comfortable beds. Complimentary drinks, toiletries. Friendly, helpful staff.

by Rachel, United Kingdom

relief

8 of 10 stars review on Booking.com - 03 Dec 2022

literally, near to the station and lots of shops near by the hotel.

by Nasser, Kuwait

relief

8 of 10 stars review on Booking.com - 03 Dec 2022

literally, near to the station and lots of shops near by the hotel.

by Nasser, Kuwait

Exceptional

10 of 10 stars review on Booking.com - 25 Nov 2022

I give 5 stars for the super service and especially to the hotel manager Sabrina!
We booked for 4 nights. We arrived ti the room and we had a problem in the bathroom. With no hesitation, we were offered to move to a nearby hotel by the same management, Hotel Indigo. We were upgraded to a better, and much bigger room. Sabrina helped us to move all our stuff to the indigo hotel, and compensate us with the breakfast at the near door restaurant. This is called a great and understanding service. We will definitely recommend this hotel to our friends, and will be back soon. Thank you so much!

by Igal, Israel

Great attention to detail!

4 of 5 stars review on TripAdvisor - 18 Nov 2022

Good stay. Small room but ok for 1... great breakfast. Most importantly attention to detail by having free coke and orange juice in the room was great for someone who is T1 diabetic! Well done... an ideal hypo treatment 👍

by Lynne B

Great stay

5 of 5 stars review on TripAdvisor - 15 Nov 2022

Stayed with friends for a few days while traveling through London. We booked Executive rooms as many reviews say that the other room types are horribly small and we wanted to be comfortable. Room furniture in some parts is dated.
The rooms were very clean and the Nespresso machine is a good touch. All the team we met were friendly and asked how we were or wished us a good day each time we passed reception.
Would definitely recommend.

by Dami

Great stay, location was right next to Paddington so easy access for the train.

9 of 10 stars review on Booking.com - 07 Nov 2022

The staff at the hotel were extremely friendly and helpful.I accidentally left some items in the wardrobe which were forwarded to me after an email was sent.
Great location so close to Paddington and easy to get to the London sites via the underground.

by Christina, United Kingdom

In town with family for the Packers game

5 of 5 stars review on TripAdvisor - 01 Nov 2022

Very well located near (adjacent) to the Paddington Railway station. In fact, our room looked down upon the entrance and some construction going on next door. Neither caused any disturbance or noise.
The neighborhood is filled with restaurants and boutiques as well as the station itself. We had no trouble finding our hearts desire during our stay. The tube station is in the railway station which made for quick on and offs and up to our room pronto.
Some reviewers suggest that the rooms are small. Understood. But it did not hamper our experience. The beds were fine and 2 people per room got along fine. I would not hesitate to stay again, especially with front desk personnel like Roxanna who single handedly made the stay worthwhile.

by JOHN F, Lakeland, Florida

Warm, nice and kind staff here

5 of 5 stars review on TripAdvisor - 28 Oct 2022

I would like to say thank you to the staff here, Asher and Diamond. I had left my phone on Bolt when I was on my way back to the hotel, so I was really anxious and frustrated. Asher and Diamond had comforted me so patiently and they provided me with several alternatives to contact the Bolt driver. They had shown me their sympathy and tried to understand my feelings. Eventually my phone was recovered. They were really helpful and provided an excellent service! Their service really satisfied me! Thank you very much!

by CHIN SING L