The location & facilities were ideal for my travel plans at the time.
The location was the main attraction with access to the Heathrow express.
Lovely welcome
Lovely staff, comfy bed. We had a great sleep. The breakfast was disappointing though and there was some long black hair in the rubber anti slip bath mat (not ours). I advised the hotel of this and they have personally emailed me about it, so I'm happy they will deal appropriately. Very convenient location and not too noisy considering where it is. Would be happy to stay again.
Efficiency and empathy.
We had luggage and flights changed, our reservation was just in time. We were very well attended and welcomed by the managers of the Hotel. Excellent people.
would book again
close to the station; great staff
Good business hotel
Probably my new business hotel as my company have just moved into new offices at Paddington Basin and the Hilton next door is eye wateringly expensive. I had a big room on the first floor at the front which overlooks the quite busy Parade St and the ongoing building work on the station. Secondary glazing means the noise is cut out effectively.
Unfortunately no breakfast available on site - they did give me a voucher to go to a restaurant around the corner but with bags and work laptops and stuff I just went straight to the office
Wonderful Staff
Great location, wonderful room and fantastic staff. Had a great time. Grateful for the recommendations and assistance from Sabrina at the front desk. I was there during the strikes. Great team of people. I can not rate this highly enough. See you next time I’m in London!!!
Overnight stay in London due to rail strike
The staff at this hotel are fantastic, nothing is too much for them. They are all engaging and ready to assist with any enquiry. The hotel itself is situated extremely near to Paddington Station so fantastic for travelling onwards. The room are well kept. The only slight downside is the building work nearby which stops at about 4pm and restarts at 8am - so not too good if you have a room over looking them and are looking for a lie in. Luckily we were not so it did not cause us a problem at all.
Good location, wood use again.
Great place for getting in and out of London centre. Good clean hotel, staff were very helpful, especially Sabrina. The building works out the back of the hotel sometimes noisy during the day.
Would stay again.
Breakfast at F&B next door as part of the booking was fine.
Quick trip to London
This was just an overnight trip, but found this hotel to be really good. It is a stones throw away from Paddington station. The room was small but to a really good standard. Definitely a 4 star. The bed was very comfortable and the bathroom was very nice. The room was extremely clean. A quick mention to Sabrina, who was on the front desk. She was excellent. Very helpful and welcoming. Great personality and a real asset to the company. Would certainly recommend this hotel if you staying in Central London
We will gladly come back
hotel near Paddington tube station, very well located, We had a pleasant stay with the family, we will come back with great pleasure, pleasant staff, clean and correct hotel
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Our rate £135, Booking.com rate £153